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Real reviews written by users who have used our airport transfers services in London.
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C
Conchi
01-12-2025
Transfer from London to Gatwick
Everything went very well.
M
María Del Pilar
01-12-2025
Transfer from Heathrow to London
The pickup notifications were sent with enough notice to put our minds at ease. The pickup was exactly on time, as was the estimated journey time to the airport. The driver was very professional and pleasant. Highly recommended.
M
María José
01-12-2025
Transfer from Luton to London
We just arrived in London on a trip booked 1 week in advance with anglotransfers. The agreement was that a Spanish-speaking driver would meet us in the arrivals hall at Luton Airport with a sign with our name on it. When we landed, we notified the company that we had arrived in London, but the company told us that we had to go find the driver in the airport car park. Furthermore, the driver didn't speak Spanish, nor did he have our booking details correct. He didn't even bother to get out of the car to open the trunk or the doors for us (we had to do it ourselves). We contacted the company again and they didn't even deign to reply. After paying €140, this is what we encountered upon arriving in the city! Pathetic. Finally, so that we wouldn't file a complaint, they refunded us €26 of the €140 we had paid for the transfer.
Response from anglotransfers:
Thank you very much for your comment, but we are surprised to read that we "didn't even deign to reply," when, as you yourself acknowledge and as our records show, we maintained constant communication with you at all times, providing instructions on how to find the driver and finally sending you a detailed email apologizing and explaining what happened.
As we indicated, we had to activate an emergency protocol due to a last-minute incident with the original driver to ensure you were not left without transport. We openly acknowledged that the emergency service did not meet our quality standards (waiting with a sign, language, etc.) and offered our sincere apologies.
Precisely for this reason, and on our own initiative, we proceeded to issue an immediate 20% refund on the actual amount of your booking (€130, not €140). This compensation was not issued "so that you wouldn't file a complaint," but because at anglotransfers, when something doesn't go perfectly, we assume our responsibility and compensate the user without them having to ask for it.
We regret that, despite our honesty, transparency and immediate financial compensation, this is your final perception. What a shame.
M
Maria
30-11-2025
Transfer from London to Gatwick
Everything was perfect!!
W
Wayne
30-11-2025
Transfer from London to Southampton
Great service, efficient, pleasant driver, on time, helpful. Perfect level of communication prior to ride. This is a well run company.
S
Santiago
30-11-2025
Transfer from Royal National to Gatwick
He arrived before the scheduled time and we had a great, trouble-free journey. Plus, he is friendly and helped us with our luggage. I recommend him.
C
Cristina
30-11-2025
Transfer from Gatwick to London
The driver was waiting for us before we arrived.
A
Alan
29-11-2025
Transfer from London to Luton
Very good and courteous driver.
S
Santiago
28-11-2025
Transfer from Gatwick to Royal National
Very friendly and very pleasant; I recommend it without a doubt.
P
Peter
28-11-2025
Transfer from London to Portsmouth
Julio was a superb and safe driver
C
Cristina
28-11-2025
Transfer from Gatwick to London
Very good, skilled driving.
D
Daniel
28-11-2025
Transfer from Gatwick to London
A very good transfer. I recommend it to everyone.
C
Carolina
28-11-2025
Transfer from London to Stansted
Excellent driver. A 10/10. Super professional in every way. I will undoubtedly use this service again when I return to London.
J
Jose Enrique
27-11-2025
Transfer from Heathrow to London
Everything was wonderful, as always.
K
Kimberly
27-11-2025
Transfer from London to Heathrow
Omar was a great driver. He was on time and calm in crazy traffic and got us to the airport a little ahead of schedule. We would absolutely use this service again.
M
Maria Gisela
27-11-2025
Transfer from Heathrow to London
Excellent service!!! The driver was very friendly, punctual, and a great tour guide.
R
Rosa
27-11-2025
Transfer from Gatwick to London
Very punctual, very friendly and I would recommend it without a doubt.
J
Jean Francois
26-11-2025
Transfer from London to Gatwick
Very good. The driver was professional. 10/10.
L
Laura
26-11-2025
Transfer from London to Stansted
Very good communication, service, and information; they helped us a lot.
L
Lourdes
25-11-2025
Transfer from Gatwick to London
Fantastic service, especially the driver, Sam.
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