Privacy policy


The information that you provide as a user voluntarily (hereinafter, Personal Data) is protected under the terms of this privacy policy, which is accessible at any time and is available to you in the section of 'Privacy Policy' in the foot of all the pages.

In it, you can consult in detail and, in an easy and transparent way, the treatment we make of your Personal Data.

The use of our website implies the acceptance of this privacy policy.


In compliance with the General Data Protection Regulation (GDPR) 2016/679 of April 27, 2016, regarding the protection of natural persons with regard to the processing of Personal Data and the free circulation of these data, our web has implemented all security measures, technical and organizational, to ensure and protect the confidentiality, integrity and availability of the data entered.

Obtaining and processing data

To be able to enjoy our services, it is necessary to obtain some minimum data about you, which we can classify in the following way.

  1. Information provided voluntarily (Personal Data):

    • Transfer request: In order to request a transfer or request a quote for a customized transfer, we collect information on the address of the collection point, the address of the destination, date and time of service, type of vehicle, number of passengers and requirements optional extras. For airport pick-ups, we also request the flight number and city of origin. Additionally, we also collect personal information such as your first and last name, telephone number and e-mail address. This information is the minimum necessary to be able to offer the requested service. We also need them to get in touch with you, confirm the services, answer your questions, call you if necessary and offer a high quality service. Add that the data of your reservation (and not your personal information) are also used for statistical purposes in order to improve and optimize our services.

    • Transactions: We collect information about payments, which we simply match with your reservation to confirm that you have paid correctly, but in no case do we have access or store any banking data (card number, expiration date and security code). All transactions through our website are managed by Stripe, a payment platform that has the PCI level 1 security standard and complies with all current regulations and legal standards.

    • Contact: When we put you in contact with us to consult any doubt through the contact form on our website, we collect information about your name, e-mail address and message content. This information is only used to answer your query.

    • Reviews: Once the service is finished, we ask you to leave a review about the service provided. In case of doing so, we only collect your comment and link it with your reservation. All comments are published on our website and are used for the sole purpose of knowing if we are doing our job well and improving our services.

    • Invoices: In the case of requesting an invoice, we ask for your name or company name, tax ID and address. These data are only used for the issuance of the invoice requested.

  2. Information collected automatically (Anonymous Data):

    • Activity information and cookies: We collect information about your use of our website through Google Analytics cookies. The information generated by the cookie is transmitted and filed directly by Google on its servers in the United States. This information is anonymous and does not link with your Personal Data. View Cookies Policy.

Data transfer

In order to be able to provide you with services, we have to share your Personal Data with the associated companies that operate the private vehicles. The type of Personal Data we share is minimal and is limited to those strictly necessary so that they can pick you up at the pick-up point, take you to the point of destination, be able to contact you if necessary and comply with the rest of our legal obligations.

The data of the operator of private vehicles with which your Personal Data and their contact details are shared, appear in the confirmation email of the reservation and in the section of 'my reservations' on our website.

Your Personal Data will not be sold or distributed or assigned to other companies or to third parties, unless the law requires us to do so. In this case, your Personal Data will be shared with the agency that is in charge of enforcing the law, be it a regulatory body, government agency or court (i) to comply with the applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.


To collect, guarantee and protect the confidentiality and integrity of your Personal Data, our website has an SSL connection encrypted using TLS 1.2, encrypted with 256-bit AES and verified by Lets Encrypt Authority X3.

Your Personal Data is stored in the secure servers of Cubenode System SL, which are protected against the most common types of attacks located in the EU.

However, and given that there is no invulnerable technology, you must also put the means at your disposal to maintain the level of security of your Personal Data, avoiding, for example, sharing your access data to your Personal Data. We are not responsible for any unauthorized transaction made using your access data.

In the unlikely event of detecting a breach or breach of security that affects your Personal Data and involves a high risk to your rights and freedoms as an individual, we will notify you in a clear and simple language, describing the possible consequences and measures adopted or proposed to remedy the violation of the security of your Personal Data.

Data preservation

Your Personal Data will be stored from the moment of requesting the service until the end of this and, subsequently, during the legally required deadlines.


As a user of our website, you have a series of rights so that you can decide and control at all times how we use your Personal Data. You can exercise these rights at any time and for free, through our website or through the contact information listed in the 'Responsible' section.

You have the following rights:

  1. Access, rectification and elimination: Through 'my reservations' on our website, we provide you with the necessary tools to access and correct your Personal Data at any time. If you wish to request the deletion of your Personal Data, you can do so by contacting us using the contact information listed in the 'Responsible' section.

  2. Limitation, opposition and portability: You can oppose the treatment of your Personal Data, ask us to limit your treatment or request that we transmit them to a third party. You can exercise these rights by contacting us using the contact information listed in the 'Responsible' section.

  3. Claim: You also have the right to file a claim with the data protection control authority regarding our obtaining and processing your Personal Data.


The responsible for the processing of your Personal Data is Universo Simsy SL, located at Avda. Peseta, 70, 28054 Madrid, you can contact us in writing or by email to

Links to third-party sites

Our website may contain links to external or third-party websites. If you click on the links and access these web pages, you have to take into account that they have their own privacy policies, which we do not contralate and, therefore, we do not accept any responsibility. We recommend checking your policies before sending personal information of any kind to these web pages.


It is possible that, from time to time, we update our Privacy Policy to adapt it to possible legal, technical or commercial changes. Whenever we update it, we will take the appropriate measures to inform you based on the importance of the changes made. In addition, we will make sure to obtain your consent to any important change in the Privacy Policy as long as the applicable data protection laws require it.

We recommend that you periodically review this page to obtain the most recent information about our privacy practices.

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