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Real reviews written by users who have used our airport transfers services in London.
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P
Pablo
24-02-2020
Transfer from City to London
Todo bien supo cambiar la ruta por un accidente en la M4
Sin embargo en mi anterior visita del 28 de diciembre del 2019 la señorita que me
fue a buscar llevo un automóvil BMW contrario a lo que había solicitado (un monovolumen) y por lo tanto no cupimos todos (4 pasajeros adultos más las respectivas maletas) y uno de los pasajeros (mi hija) tuvo que tomar el
Tren a la ciudad de Londres. Fue muy frustrante, la chofer sorprendida cuando le mostré la reserva donde indicaba un mono volumen. Les agradezco tomen debida nota y no se confundan !
J
Javier
24-02-2020
Transfer from Stansted to London
Un diez..... de maravilla. Quedamos encantados.
r
ruben nestor
24-02-2020
Transfer from Heathrow to London
Excelente atención y servicio de parte de Gastón. Para agregar tuvimos un problema con nuestro vuelo y llegamos más de 1 hora más tarde. Amablemente estaba esperándonos Gastón. Muy recomendable
F
Francisco Jose
24-02-2020
Transfer from Heathrow to London
Muy bien. Perfecto.
Conductor Anca fenomenal, agradable, simpatica y nos dio mucha informacion.
Coche excelente y adecuado al precio comparando a precios Uber.
C
Carla
24-02-2020
Transfer from Heathrow to London
Desde nuestro aterrizaje el conductor siempre pendiente de como ibamos pasando los controles para estar fuera cuando llegaramos. Muy amable, repetiria sin dudarlo
S
Susan
24-02-2020
Transfer from London to Gatwick
Our trip to the airport was a disaster. I received the email confirmation prior to our trip, but right before our pick up time we received a text from the driver telling us casualty that he will be late. When pressed on How late we were told 30 minutes. We had an international flight so a late pickup was not acceptable. We then called the emergency number and it was Spanish speaking! After 20 minutes trying to communicate we were hung up on. An English speaking person then called and routed another driver to us. In all we were picked up 35 minutes late and just made our flight. I absolutely cannot believe a company that transfers people to the airport would allow for late pickup times. We were in an absolute panic and your lack of service was appalling. Why are late pickups acceptable? Why do you provide an emergency number in an English email that routes to Spanish speaking individuals? I cannot believe we paid a premium for subpar service.
Response from anglotransfers:
Thank you for your comment and apologies for all the inconvenience caused but your view of what actually happened is slightly distorted. It is true that the original assigned driver was going to arrive late for your pickup due to unexpected traffic in his previous service, so after your call, we immediately arranged for an emergency vehicle to pick you up. All the calls to our emergency number are initially replied in Spanish as we use the same number as our parent company (iberotransfers), but all our operators are bilingual in English (we are based in London), so you had no trouble communicating with them. You were not hung up on at any time but the calls kept on breaking due to reception problems with your phone. The emergency driver would have arrived much much earlier if you had let us know from the beginning that street you were at was closed to traffic… how was the driver supposed to pick you up if he couldn’t access your street? An alternative pick up point was then arranged which is what really delayed the pick up.
R
RAQUEL
24-02-2020
Transfer from Legoland to London
El traslado ha sido estupendo. El conductor encantador: nos ha ido contando la historia de Windsor y sus peculiaridades. Muy simpático con los niños.
R
RAFAEL
23-02-2020
Transfer from Southend to London
Todo muy bien, nos cambiaron de Conductor a última hora pero nos avisaron y todo fue bien, aunque apenas hablaba el Español (pero hizo todo lo posible por que le entenderíamos)
M
Maria
23-02-2020
Transfer from Gatwick to London
Fantástico. Nuestro conductor, Zafar, muy amable, discreto y eficiente.
100% recomendable
V
Valentin
23-02-2020
Transfer from London to Gatwick
Costantin fue un excelente conductor y nos hizo el viaje muy agradable
K
Keiko
23-02-2020
Transfer from Heathrow to London
Everything was on time and great ride!! We will definitely use the service again!!
S
Santiago
23-02-2020
Transfer from Gatwick to London
Muy buena disposición a que estes cómodo y muy colaborador en todo momento.
Sin duda lo recomendaría para futuros traslados
Muy amable y educado
M
MARIA TERESA
23-02-2020
Transfer from London to Gatwick
Grandes profesionales.Totalmente recomendable.
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