1. The website is not accepting my destination address
This is unusual because we use Google maps to find addresses, but sometimes the system can make mistakes. You can try leaving the address blank and manually enter it on the next screen.
If you're going to a hotel, just type the hotel name.
The most common reason the system can't find an address is when you include the floor or room number. Just type in the street name, the building number, and the zip code, and the system should be able to find it. Other details are not needed.
2. Is there any extra charge if my accommodation is not in central London?
If your address is not inside the London Extended Inner Ring Road, we will alert you during your booking as you may have to pay an extra fee to cover the extra distance. The system is not able to calculate the surcharges, so once we receive your booking request we will check if it applies and we will let you know the amount.
You will then have to option to accept or decline the surcharge. If you decline it, we will cancel your booking request and refund you all the money paid.
If you want to know the amount of the extra charge before making your booking, please contact us.
3. Can I request and intermediate stop?
Yes, you can request additional stops to your trip via the additional info section but this will imply an extra charge for each stop.
The system is not able to calculate their price, so once we receive your booking request we will calclate the routes and let you know the price.
You will then have to option to accept or decline the surcharge. If you decline it, we will cancel your booking request and refund you all the money paid.
If you want to know the price for the extra stops before making your booking, please contact us.
4. My flight has a layover in London and I need to travel between airports, can you take me?
Yes, of course we can take you!
We offer transfers between all London airports. You can check our prices and book your London airpor transfers here: Transfers between London airports
5. Do you only offer airport transfers?
No, we can take you anywhere as long as the origin or destination is London or any of its airports. Our most requested destinations are Harry Potter Studios, Legoland, Southampton Cruise Port, and Peppa Pig World Park, but we can also take you to Oxford, Cambridge, Stonehenge, Windsor, or any other destination you want.
Click herefor a list of all of our destinations or to request a custom service.
6. Can I rent a car with a driver for a few hours?
Yes, you can! The minimum rental time is 3 hours. During this time, the car and driver will be completely available to take you anywhere you want and make any stops you need. Please let us know what you need by clicking here, and we'll give you a free quote.